STORE POLICY
CUSTOMER CARE
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a fee added to your next appointment
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Booking your next visit will require paying a deposit worth 25% of the service you want to book.
Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
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PRIVACY & SAFETY
We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from our customers, or that Customers provide to us, will be processed by us.
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For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
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As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
PAYMENT METHODS
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Credit / Debit Cards
PAYPAL
Offline Payments